Simulado Banco do Brasil (BB) | Escriturário | 2019 pre-edital | Questão 269

Língua Inglesa / Compreensão e interpretação de textos

Bank Clerk Job Description Definition and Nature of the Work
Banks simplify people’s lives, but the business of
banking is anything but simple. Every transaction —
from cashing a check to taking out a loan — requires
careful record keeping. Behind the scenes in every
bank or savings and loan association there are dozens
of bank clerks, each an expert at keeping one area of
the bank’s business running smoothly.
New account clerks open and close accounts
and answer questions for customers. Interest clerks
record interest due to savings account customers,
as well as the interest owed to the bank on loans
and other investments. Exchange clerks, who work
on international accounts, translate foreign currency
values into dollars and vice versa. Loan clerks sort
and record information about loans. Statement clerks
are responsible for preparing the monthly balance
sheets of checking account customers. Securities
clerks record, file, and maintain stocks, bonds, and
other investment certificates. They also keep track of
dividends and interest on these certificates.
Other clerks operate the business machines on
which modern banks rely. Proof operators sort checks
and record the amount of each check. Bookkeeping
clerks keep records of each customer’s account. In
addition to these specialists, banks need general
clerical help — data entry keyers, file clerks, mail
handlers, and messengers — just as any other
business does.
Education and Training Requirements
Bank clerks usually need a high school
education with an emphasis on basic skills in typing,
bookkeeping, and business math. Knowledge of
computers and business machines is also helpful.
Prospective bank workers may be tested on their
clerical skills when they are interviewed. Most banks
provide new employees with on-the-job training.
Getting the Job
Sometimes bank recruiters visit high schools to
look for future employees. High school placement
offices can tell students whether this is the practice
at their school. If not, prospective bank workers can
apply directly to local banks through their personnel
departments. Bank jobs may be listed with state and
private employment agencies. Candidates can also
check Internet job sites and the classified ads in local
newspapers as well.
Advancement Possibilities and Employment

Banks prefer to promote their employees rather
than hire new workers for jobs that require experience.
Clerks frequently become tellers or supervisors. Many
banks encourage their employees to further their
education at night.
According to the U.S. Bureau of Labor Statistics,
employment of bank clerks was expected to decline
through the year 2014, because many banks are
electronically automating their systems and eliminating
paperwork as well as many clerical tasks. Workers
with knowledge of data processing and computers
will have the best opportunities. In addition to jobs
created through expansion, openings at the clerical
level often occur as workers move up to positions of
greater responsibility.
Working Conditions
Although banks usually provide a pleasant
working atmosphere, clerks often work alone, at times
performing repetitive tasks. Bank clerks generally
work between thirty-five and forty hours per week,
but they may be expected to take on evening and
Saturday shifts depending on bank hours.
Earnings and Benefits
The salaries of bank clerks vary widely depending
on the size and location of the bank and the clerk’s
experience. According to the Bureau of Labor
Statistics, median salaries ranged from $23,317 to
$27,310 per year in 2004 depending on experience
and title. Generally, loan clerks are on the high end of
this range, whereas general office clerks are on the
lower end.
Banks typically offer their employees excellent
benefits. Besides paid vacations and more than
the usual number of paid holidays, employees may
receive health and life insurance and participate
in pension and profit-sharing plans. Some banks
provide financial aid so that workers can continue
their education. Available at: <
Bank-Clerk.html>. Retrieved on: Aug. 22, 2017. Adapted.

In "In addition to these specialists, banks need general
clerical help" (lines 25-27), the phrase these specialists

refers to

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Fonte: ESCRITURáRIO / Banco do Brasil / 2018 / CESGRANRIO